FAQ

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HWY 6 N. between Clay & West Little York, just north of I-10. Our exact address is 4815 HWY 6 N, Houston, TX 77084. More information regarding location can be found under the directions tab in our menu. 

In an effort to speed up the sign up process, all participants will now register for any activity via the waiver form. Our goal is to move away from any paper forms to all digital so your name is already in the system before you reach the front of the line. Also in all activities we offer, we want all participants to understand that following the rules is imperative to the safety of all guests. The waiver process lets other guests know we are serious about your safety. 

The main information we need off of your ID are; name, picture, and date of birth. Any form of government ID will provide those details. Work ID’s school id’s etc, usually do not. We will accept a school ID with a copy of a birth certificate since date of birth is what is missing from them.

We SO have something for everyone, here at Track 21! Sure our insanely addictive race karts are quite popular, but if they’re not your cup of tea, how about an 8,000 sq ft 2 story Battle Royale Laser Tag Arena?? OR a Cosmic Jungle themed mini golf course?!! Whatever your interested Track 21 aims to please!

Adults: Any adult (person over 18 years of age) may sign their own waiver as long as they have a valid ID. (Please see question above regarding valid ids)

Minors: Parents can sign for minors as well as any adult who has been given permission by the parent to be the minor’s Responsible Party. Anyone signing as Responsible Party must be an adult with a valid ID. 

Absolutely not. Forcing people to become a member just ruins the whole point of membership. If you like Track 21 and find that you would enjoy combing back, memberships make signing up process easier as well as much less expensive as you will have access to many more specials. There are also quite a few access benefits for members. 

Due to the rise of several forms of viruses, we have been getting inquiries regarding our cleaning policies. In an effort to be as transparent as possible here they are:

  1. All drivers must use a head sock which is theirs to keep. This is worn under the helmet at all times.
  2. Helmets are sanitized throughout the day, and also at the end of the night with chemicals that kill up to 99% of organisms that would cause most of the current viruses.
  3. Bathrooms are cleaned hourly, and sanitized at the end of the night.
  4. Laser Tag vest and phasers and sanitized with the same spray to kill live viruses.
  5. Door handles, push handles, counters and tables are also sanitized at the end of the night in the same fashion.
  6. Mini golf putter handles are also sanitized with the same cleanign chemicals.

As always, our MSDS binder is available for your review. We will be re enforcing our cleaning practices with our employees to put an emphasis on the basics of hand washing correctly and constant care of our equipment to limit spread of items without correct cleaning procedures.

Regarding the products we use; we do not list their names as we aim to find chemicals that are both safe to use and effective, however due to shortages, brand names may change based on availability.

We love groups! 6 or more will receive 15% off the regular price. Sorry, you are not able to combine specials and or coupons. 

It matters to whom you are comparing us too. Most outdoor tracks will not have the level of karts that we have and therefore are unable to provide you with karts that will handle like a race kart should. We also employ a full time mechanic who certifies that while slight differences in the karts occur (new tires vs broken in tires for example) they all hit a qualifying time to make it to the track. Another huge comparison is our track. We have been told by several karting manufacturers that our track is not only a good size but quite challenging. This allows even our most seasoned racing guests (F1, NASCAR, INDY Cart drivers) to truly compete and watch their own times drop lap by lap.

The cost really is relative to what day or time you choose to join us, as well as what activity you chose to participate in. Our most popular current special is our Triple Play which give each guests a round of racing, laser tag, and mini golf as well as a fountain drinks with refills included. All this for only $27 per person!

We love GroupOn! We were one of the first companies in Houston that partnered with them and 11 years later we still love our relationship! To make your experience as enjoyable as possible following the instructions on the GroupOn will certainly help. Make sure that everyone who plans to participate is ABLE to participate due to injuries, height requirements, etc. Make sure all waiver information is correctly filled out by the correct individuals, FOR the correct individuals. And before you come call to make sure we don’t have any prior events that may affect your ability to play! Also we do post blackout dates as well as times that GroupOns will not be honored. Our normal policy says that GroupOns MUST be purchased 24 hours in advance, to make sure they are in the system on our end so we can validate them. GroupOns can be used on any day we are open and have no public events, EXCEPT after 5pm on Saturday when they can not be used.  There are no refunds, rainchecks, etc given for groupons. 

Our main point of the GroupOn is to reach new guests and to have them try each of our activities. Once your 3 month window if over, the value of the GroupOn is always valid, but must be used towards the 2 race, 2 laser tag, 2 mini golf, 2 drink total. We do not extend the amount of time that the GroupOn is valid, as those terms were agreed upon between you all and GroupOn.

Walk in guests usually do not need to make a reservation. However, please keep in mind that other groups may reserve the facility and we recommend you call ahead to check on availability. Keep in mind we will take reservations up to 24 hours in advance, and even sooner (we are a business) and that if you call a week prior to your visit you may have to work around the private booking. We charge these private groups a higher cost, and that is how we are able to have specials for everyone that run for years and years without adjusting the pricing.

Our hours will change based on the time of year as well as holiday seasons and can be found at the bottom of every page.

We accept cash, Visa, American Express, Master Card, Discover, and Apple/Samsung Pay. We do not accept personal or company checks.